************** UPDATE 4/27/16 ********************************
After burning a little midnight oil, Matt was able to create a patch. Even though there is no estmated time for an IOS update for the specific issue, our Apple user community now has full access to our videos again.
Yea, Matt!
Thanks also to those who took time to help us troubleshoot ... machine knitters are the best!
***************************************************************************
If you are using an Apple product, you may have experienced a problem playing Knit it Now videos recently.
There is a known issue with a recent IOS version (operating system). Here is an update from our hosting service:
"The next update to iOS (v9.3.2) will fix the browser issue causing domain-level privacy videos to return an error. We do not have an ETA for that update, as Apple does not comment on the timing of their future releases".
We apologize for the inconvenience. For now, this is out of our hands.
Please be patient ... we are researching to see if there is any other solution and will let you know as soon as this has been resolved.
